Frequently Asked Questions


Getting Started


1. What is the best way to understand the idea behind GenericFrame?

To understand the strengths of GenericFrame and how it can help your business, please download GenericFrame Presentation and visit the Products page.

2. What is the best way to get started?

For a great start with GenericFrame watch a quick video tour and then go through our Tutorials.

3. Learning curve - how much time does the average user need to learn the tool?


Adoption Example:
Read presentation and Tutorials – 15 min
Watch video – 3 min
Coffee + think about it – 5 min
Create account/download – 1 min
Watch video (again) – 3 min
Create example prototype – 20 min
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Total: 47 min
Links: Presentation | Tutorials | Video

4. Where can I see examples?

Please go to our Examples page to have a look at a few GenericFrame prototypes.


Pricing


5. How much does it cost?

GenericFrame is offered both as a desktop application, and as an online one. The desktop application costs €399.99, and the online comes at only €24.99 per month. Free versions are available too Click here to check our detailed pricing plans.

6. Do you offer a FREE version?

Yes, there are FREE versions of both desktop and online applications. Click here to start using GenericFrame for FREE.

7. Are there any discounts available for non-profit and academic institutions?

Yes, we are proud to support educational institutions by providing our software for free. Please contact us to learn more.


Ordering & Payment


8. Can I request a quote?

We have our plans and pricing options on the site, but if that is not what you are looking for, please send us your requirements and we will be happy to give you a personalized quote.

9. Which payment methods do you accept?

We accept payments through PayPal (www.paypal.com).

10. Do you offer refunds?

Yes, we offer 14 days full money-back guarantee for the online version.

11. I need an invoice, what should I do?

You will automatically get an invoice after your order is proceeded. If you have any additional issues, please send us an email with your order number and company details.


Registration


12. Can I use the same license key on more than one computer?

You can use the same license key on more than one computer only if you use GenericFrame Online edition.

13. What is the setup process and how long does it take?

There is no setup process for the Online Edition. You just need to sign up, which will take you less than a minute. For the desktop application you will need to install a simple wizard, which should not take you more than 5 minutes.


Support


14. How is support provided?

We offer support through email, Skype and phone.

15. Do I get software updates automatically?

Yes, you do. As an existing customer, you can also upgrade to any new versions of GenericFrame at a discounted price. Online Edition is updated automatically.


Professional Services


16. Can you provide professional assistance and customization?

Yes, we provide a set of additional services, and we will be glad to give you a hand.

17. I need a specific feature. Can you add it for me?

Yes. Please let us know through the request a feature form.


If your question is not listed above, please send us an email.